WAHSAI's customer service philosophy is not only reflected in cooperation with large enterprises, but also permeated into the service details for small and medium-sized customers. For small and micro enterprises that have just entered the foreign trade field, WAHSAI provides "foreign trade entry guidance" services, helping enterprises solve various problems encountered in the early stage, from document processing, exchange rate risk avoidance to market trend analysis. A domestic handmade leather goods workshop wanted to export its products to Europe, but knew nothing about the EU's environmental standards and certification procedures. WAHSAI's team took the initiative to collect relevant EU regulatory materials, assisted the workshop in completing product testing and certification, and connected with local dealer resources in Europe. Finally, Chinese handmade leather goods successfully entered the European market, with the first month's orders exceeding 500.
In the import and export trade industry, customer trust is the cornerstone of enterprise development. Since its establishment, WAHSAI Import and Export has always put "customer needs" first. Through customized service plans and intimate follow-up support throughout the process, it has established long-term and stable cooperative relationships with many customers around the world, and jointly embarked on a development path of win-win cooperation.
Last year, an agricultural product processing enterprise in Southeast Asia was in trouble: it urgently needed to import a batch of high-precision food processing equipment to improve product quality and production efficiency, but had no experience in equipment selection, international procurement procedures and customs clearance. After learning about the customer's needs, WAHSAI Import and Export's business team intervened immediately. Starting from the early equipment market research, they compared the equipment performance, price and after-sales service of multiple countries, and selected 3 sets of solutions that best met the needs for the customer. After the customer confirmed the plan, the team also assisted in completing the contract signing, foreign exchange settlement, international transportation and other processes throughout the process, and even arranged for technical personnel to connect in advance for equipment installation and commissioning. Finally, the equipment not only arrived on time, but also was quickly put into use under WAHSAI's coordination, helping the customer's product qualification rate increase by 20% and export volume increase by 35% year-on-year. Today, this Southeast Asian enterprise has become a long-term partner of WAHSAI, purchasing relevant equipment and raw materials through WAHSAI every year.
In the future, WAHSAI Import and Export will continue to deepen the service concept of "customer-centric", constantly optimize service processes and expand service areas, provide more professional and efficient import and export solutions for more customers, and make every cooperation a starting point for win-win results.